Call Recording & Communications Policy

7 to 7 Dental & Orthodontics

Effective Date: November 3, 2026

Telephone Call Recording

7 to 7 Dental & Orthodontics uses a telephone communications system provided by Weave. Incoming and outgoing telephone calls are recorded.

Recordings may be used for quality assurance, employee training, patient service, communication documentation, dispute resolution, and other legitimate business purposes.

We may provide notice and obtain consent to recording as required by applicable law.

Privacy and Security

Telephone recordings may contain personal information, appointment details, or protected health information (PHI).

We maintain administrative, technical, and organizational safeguards designed to protect this information in accordance with applicable privacy and security requirements, including HIPAA where applicable.

Access to recordings is restricted to authorized personnel and service providers with a legitimate business need.

Recordings are retained and deleted according to applicable legal requirements and our established retention policies.

Recording Consent and Communication Options

Patients and callers are informed of call recording through appropriate telephone disclosures and consent procedures.

If you have concerns about recording, please notify our team before discussing sensitive information. We will explain available communication alternatives.

Email and Text Communications

We may communicate with patients through telephone calls, text messages, and email for appointment scheduling, reminders, patient support, and other legally permitted purposes.

Promotional communications are subject to applicable consent and opt-out requirements.